Going the Extra Mile

Recommended: Yes

Summary: To get noticed and appreciated at work, make sure you not only go the extra mile, but communicate it in a non-self serving way.

Additional Thoughts: Friday at 3:30 pm, sent an email out to the infrastructure team that a busy location had no systems. The Regional Director contacted me; he couldn’t understand why it is acceptable to allow a site down for 2 days. He’s right–it’s not acceptable.

A lot of my job relies on the operations of other people and that is so hard, especially for a control-freak like me. Nonetheless, it is my job. When the infrastructure people did not respond to my email by 4:00 pm, I went to the head of infrastructure. Prior to doing so, I emailed my contacts separately advising I was put into this position and the finger pointing will be at the SLA (service level agreement), not the people. Then, I sent the email.

Needless to say, things got done but I was left with a lot of emotion–I felt bad I had to go over my contacts heads and I felt bad for the site manager who was down for 2 days. To show that I was a team player in this bad situation, I committed to visiting the site when the vendors were showing up early the next day–and I did.

I am glad that I did for three important reasons: 1) Each vendor knew their piece but didn’t know the big picture–I was able to help resolve quickly (they would have figured it out eventually–I wasn’t the savior, just the expediter) 2) I was humbled on how the site colleagues handled the situation with the customers. Not always out in the field, it was a good reminder of the impacts to the colleagues and the customers. 3) I was able to provide my contacts real time updates/feedback which allowed them to instruct their teams.

When the site was brought back up, I emailed only my boss to keep him in the loop and allowed the infrastructure team to share the good news that the site was up–I did not steal their glory. Once the team notified everyone, I forwarded the email to the key players/contacts, copying the head of infrastructure, and thanked each person individually for their help.

I think there are so many stories from this one step of going the extra mile, from participating in the effect it had on our customers to letting my contacts know that just because it’s Friday doesn’t mean we shut down. Here’s hoping it doesn’t happen again (I’m sure it will) as it really saddened me because everyone was in a bad state–site not servicing customers, contacts not having control of vendors schedules, etc.

Additional Findings:

Christine Lattimer post 5 Reasons to go the Extra Mile and Live Your Best Life gives reasons for why you should go the extra mile.

This Performance Education post lists several ways to look out and go the extra mile.

Although this post from The Everygirl, How to Prove You’re Ready for That Promotion, is focused on promotion, they do mention the benefit of going the extra mile–#2.

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Image by Gerd Altmann from Pixabay

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